Hours of Operation: Official business hours are M-F 9am-4pm (PST). However, I love my job and my customers are a priority to me. I find myself working after I put the kiddos to bed and on weekends as time allows.
Turn Around Time: I complete orders the same day they are placed. 24 hour max turn around time. Includes weekends and holidays.
E-mail Response Hours: I will answer as soon as possible and always within 24 Hours. Living in a tech savvy world I am able to respond even when I’m not at home.
Payment Policy: I gladly accept all major credit cards through PayPal, in addition to PayPal balance, & e-check transfer payments.You do not require a Paypal account if paying with a major credit card. PLEASE NOTE: Paypal Payments made by E-check can take up to 7 business days to clear. Once your payment has fully cleared, I will send your files within 1 business day.
Order Delivery for Personalized Orders: All personalized orders will be delivered via email to the email address provided when the order was placed. The turnaround time for your order begins only once I receive ALL the information and photo (if applicable) that is needed for your order. Once you have received your invitation you have the chance to look over it and see if you need any changes. I will always make changes as quickly as possible, especially if it is my mistake.
All files are sent in high resolution 300 dpi, nothing smaller. If it prints blurry or is low resolution, the problem lies within how it was downloaded and saved. Please be sure to NOT right click or drag and drop the attachment, this will compromise the resolution. You must select the download option and allow it to completely download to your computer, open the file and then save. *Please add: digitalstudiodesigns [at] yahoo.com to your safe senders email list. Sometime my emails will go directly into your spam folder if you do not do this. If you do not see an e-mail from me within 24 hours, please check your spam folder. If you do not have an e-mail from me, contact me right away so I can re-send it.
Order Delivery for Digital Downloads: Digital downloads will be available as soon as your payment clears. Follow the link to your download page and click on the “Download Now” button. Save them to your computer.
Copyright Disclosure: All downloads are for personal use only. You may not copy, distribute, or sell my digital designs.